FAQs

I have no idea where to get my packing supplies. Any recommendations?

Many of our clients seem to like Home Depot (hdmoving.com), who we believe also offers free delivery provided your order meets a certain threshold.

For environmentally friendly options, you can rent reusable bins from U-Haul or BoxUp.

Lastly - you can always help some scrappy kid named Jeff Bezos achieve his wild dream of being (too?) successful one day. Your choice.

When do I need to pay, and what payment methods do you accept?

For local moves, there is no deposit necessary, and we’re happy to accept payment once the job is done. For long distance moves, we accept a deposit, refundable up to one week prior to the move. After which, the deposit is non-refundable as we would have been refusing other jobs, and holding a vehicle as well as personnel. Said deposit however, may be applied if there is a postponement within three months time.

As far as payment methods, we currently accept: apple pay, venmo, cashapp, zelle, paypal, and even cryptocurrency (Bitcoin, Litecoin and Ethereum, specifically).

How should I handle tipping?

Well firstly - while optional of course, it's quite nice if you do it. It's among the hardest of service industry jobs, and instead of say, bringing a plate of pasta and your favorite wine to you (which we'd say also deserves a percentage of the bill), they're just uh...handling ALL of your earthly possessions, and with care. So if you think of it like a restaurant bill, 15-25% is typical, though we doubt any of our workers would object if you go higher.

Can I help the movers on move day?

I mean…I suppose? But, it's literally what you're paying us for. So it's better if you don't. Additionally, while we don't purport this line of work to be cardio-thoracic surgery exactly, there's actually a decent amount of skill and technique involved. So suffice it to say, you'll probably just get in the way. We love your gusto though! So the best way you can help is by being prepared, accurately reporting your inventory (so that we can be prepared), packing your boxes or bins in a considerate fashion - and tipping your movers when they do a great job for you.

Can I leave items in my dresser?

For the sake of your movers’ backs, and the structural integrity of your dresser, we ask that you do not. Often, in the course of the move, a dresser has to be turned in various orientations - whether it’s to go down the stairs, fit in an elevator, or get into the truck. It’s not safe for the item if it’s full of a ton of extra weight. The more things you have in carryable, stackable boxes or bins, the better.

Same goes for nightstands, TV stands, credenzas, etc.

Will you wrap the furniture that I care about?

If we’re handling both sides of the move - Yes. We may even wrap the things you don’t care about! Why? Funny you should ask! A couple of reasons:

1) if something were to get slightly damaged because it wasn’t protected, you might discover that you care a little more than you thought.

2) things such as cabinets and dressers (with doors/drawers that are liable to fly out when carried, particularly at angles up/down stairs) and modular couches (that may come apart depending on where it’s held) become a bit of a liability unless otherwise secured. So yes - we’ll have premium padded moving blankets and/or shrink wrap on decky for that purpose.

If I have more stuff than what I was quoted for, will it cost more?

In short, probably? But it depends. The best thing to do is to let us know and we’ll be happy to let you know whether the change is significant enough (in either direction) to warrant an adjustment.

Which one does the heavy lifting in a peanut butter and jelly sandwich: peanut butter, or jelly?

Peanut butter, obviously. If you feel differently, we can still work together. We might just look at you a little funny. Try not to take it personal.